Copious J Terms & Policies

The purpose of this page is to express to current and potential clients the manner in which we at Copious J operate, our terms of service, and the range of services that we offer.

Please read through these policies and feel free to ask questions should you have any. If you disagree with our policy or the terms of service, you may not engage us for services, or request work of any kind from our company or it’s workers.

Website Design, Logo Design, and Other Services

All projects with Copious J have individual terms. However, we have standard policies for all services that are included for ALL projects. These terms are as follows:

Project Commencement: Work on a project will begin once a quote has been given, a project guideline has been agreed upon, a deposit of 50% has been paid, and all information that is required for said project initially requested by us has been provided.

Design Revisions Process: Prior to commencement of work, a project guideline will be given to the client that will include all details of the website/logo/other design project. It will include aspects such as a sitemap, color scheme, business objectives, design preferences, developmental needs, and/or other information pertinent to your particular project. The purpose of the project guideline is to ensure clear communication and so that you the client can fully express your expectations in regard to design and function. The project guideline must be approved by the client before the project proceeds.

Client requests for features, or details not mentioned in the approved project guideline can and will be billed at an additional cost.

Revision Period: Once the website has been completed by us and has gone live, the client will have 7 days to respond with any changes requests. Change requests must be submitted in written form, or if taken verbally over the phone, a copy of the requested changes will be sent to the client via email for approval. If the client is in need of an extension, they may request an extension of no more than an additional 7 days. If an extension is not requested via email and the initial 7 days have passed, then the project will be considered completed for all purposes.

If requests are submitted, and they are deemed by us to be within the original scope of the project, we will complete said changes at no additional charge. Requests must be clear, and specific to avoid excessive and repetitive revisions from occurring. If client requests for features, or details not mentioned in the approved project guideline, said changes can and will be billed at an additional cost. Once initial revisions are completed, the client will be given 3 business days to review them and to submit further changes within the scope of the original revision request(s) for a second and final round of revision. If a second round of revisions were requested and the client does not respond with any further concerns within 3 business days pertaining to the original scope of the revisions requested, the project will be considered completed for all purposes.

Payment Terms for Website Design, Logo Design and other Project Based work:

Prior to beginning work on any project, we require a non-refundable 50% deposit for the quoted amount. Firm project quotes will be given once the Project Guidelines have been approved by the client. Rough project estimates may be given during the initial intake consultation. Project quotes are only given and honored once the client’s Project Guidelines are agreed upon. When a potential client agrees on Project Guidelines it does not indicate that the client has hired us to begin working on the project. A 50% deposit must be received in addition to the Project Guidelines being approved in order for us to be considered committed to performing said work within the scope of the approved Project Guidelines. The project deposit is non-refundable and by giving said deposit, you are agreeing to our terms of service.

Once a project(web design and/or a project of another scope) is completed, payment for the full balance is due within 5 days, unless otherwise noted in the client’s individual contract or invoice. If payment is not received by the 6th day, the website will be closed to the public until payment in full is received. Until payment in full is received, the project is the property of Copious J and may not be utilized as being the property of the client. Once payment in full has been received, we agree to provide all passwords or access pertaining to the project if requested by the client at any time within 48 hours of the request.

Past due balances that are overdue by more than 10 days will begin to incur a late fee of 5%. Balances that are more than 30 days past due will incur an additional 10% compounding late fee every 14 days.

If a client is past due on any invoice, we reserve the right to require full payment up front for any future projects or services. If a Client has a past due balance, we reserve the right to pause work that is currently being performed (including but not limited to website maintenance and/or marketing services). Work will be resumed once payment due is received. All work performed by us for the client is property of Copious J until it is paid for in full.

 

 

 

$25/hour

Current Level 1 Technical Rate

This rate is subject to change. Please check back frequently and read our Terms of Service.

$50/hour

Current Level 2 Technical Rate

This rate is subject to change. Please check back frequently and read our Terms of Service.

30%

**Urgent/Weekend Surcharge**

This rate is subject to change. Please check back frequently and read our Terms of Service.